bjbaji Privacy Policy

1. Introduction

bjbaji ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at bjbaji.today. This Privacy Policy ("Policy") describes how bjbaji collects, uses, stores, shares, and protects personal data relating to individuals who visit, register with, or otherwise use the bjbaji platform ("you", "your", "the Player").

This Policy applies to all personal data processed by bjbaji in connection with your use of the platform, regardless of the device or browser you use to access it. It should be read alongside the bjbaji Terms & Conditions and Responsible Gaming Policy, both of which are available via the footer links on this site.

By registering a bjbaji account or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree with this Policy, you must not register an account or continue using the platform.

2. Data Controller

bjbaji is the data controller responsible for the personal data collected through the bjbaji platform. As data controller, bjbaji determines the purposes and means by which your personal data is processed. If you have any questions about this Policy or about how bjbaji processes your data, you may contact us at any time using the details set out in Section 15 of this Policy.

3. Personal Data We Collect

bjbaji collects the following categories of personal data in connection with your use of the platform:

3.1 Registration and Identity Data

When you create a bjbaji account, we collect the information you provide during the registration process. This includes:

• Your full legal name as it appears on your government-issued identity document.
• Your date of birth, collected for the purpose of verifying that you meet the 18+ age requirement.
• Your Bangladesh mobile number, used for account login, SMS two-factor authentication (2FA), and account communications.
• Any additional identity or address details provided during verification procedures.

3.2 Financial Transaction Data

bjbaji processes transaction data in connection with deposits and withdrawals. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, transaction amounts in Bangladeshi Taka (BDT), and the dates and times of transactions. bjbaji does not store full payment card numbers or mobile wallet PINs — these are handled directly and securely by the respective payment providers.

3.3 Account Activity Data

bjbaji records data relating to your activity on the platform, including:

• Betting and gaming history — bets placed, games played, stakes, outcomes, and winnings.
• Bonus and promotion activity — offers claimed, wagering progress, and bonus balances.
• Responsible gaming tool usage — deposit limits set, session reminders activated, and self-exclusion periods applied.
• Account login history, including dates, times, and IP addresses of login sessions.

3.4 Technical and Device Data

When you access the bjbaji platform, our servers automatically record certain technical information about your device and connection. This includes your IP address, device type and operating system, browser type and version, screen resolution, referring URL (if any), and session duration. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3.5 Communications Data

If you contact bjbaji's support team via email or any other communication channel, we retain a record of that communication, including the content of your message and the date and time it was received. This record is used to manage and respond to your enquiry and to maintain a history of support interactions for quality assurance purposes.

3.6 Verification Documents

Where bjbaji requests identity verification, you may be asked to submit copies of documents such as your National Identity Card (NID), passport, or other government-issued identification. These documents are stored securely and used solely for the purpose of verifying your identity, age, and eligibility to use the platform. Verification documents are not shared with third parties except where required by law or as described in Section 7 of this Policy.

4. How We Collect Your Data

bjbaji collects personal data through the following means:

• Directly from you — when you complete the registration form, submit verification documents, contact support, or interact with any feature of the bjbaji platform that requires you to provide information.
• Automatically — through server logs, cookies, and similar tracking technologies when you browse or use the platform. See Section 9 for full details on our use of cookies.
• From payment providers — transaction confirmation data is received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard to enable deposit and withdrawal processing.
• From third-party identity verification services — where bjbaji uses an external provider to assist with age or identity verification, that provider may supply confirmation data to bjbaji. bjbaji does not receive raw document data from third-party verification providers beyond what is necessary to confirm the outcome of the check.
• From game providers — game session data (such as session start and end times, game outcomes, and RTP statistics relevant to your account) is received from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

5. How We Use Your Personal Data

bjbaji uses your personal data for the following purposes:

Purpose	Data Used
Creating and managing your player account	Registration data, identity data, mobile number
Verifying your identity and confirming eligibility (18+)	Date of birth, identity documents, verification data
Processing deposits and withdrawals	Financial transaction data, payment method details
Providing customer support and responding to enquiries	Communications data, account activity data
Detecting and preventing fraud, collusion, and bonus abuse	Technical data, account activity data, IP address
Enforcing responsible gaming tools and self-exclusion requests	Account settings data, gaming activity data
Sending account notifications and service communications	Mobile number, communications preferences
Sending promotional communications (where you have opted in)	Mobile number, account activity data, preferences
Analysing platform usage and improving our services	Technical data, aggregated and anonymised activity data
Complying with applicable legal and regulatory obligations	Identity data, financial data, account records

bjbaji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new use.

6. Legal Basis for Processing

bjbaji processes your personal data on the following legal bases:

• Performance of a contract: Processing your registration data, transaction data, and account activity data is necessary for bjbaji to provide the platform services and fulfil the obligations set out in the bjbaji Terms & Conditions.
• Legitimate interests: bjbaji has a legitimate interest in processing technical data and account activity data to maintain platform security, detect and prevent fraud, and improve the quality of its services, provided these interests are not overridden by your privacy rights.
• Compliance with legal obligations: Certain data processing — including identity verification and the retention of financial records — is necessary for bjbaji to comply with applicable legal obligations.
• Consent: Where bjbaji sends you promotional communications, it does so on the basis of your consent. You may withdraw your consent to receive such communications at any time by contacting [email protected] or by adjusting your communication preferences within your account settings.

7. Data Sharing and Disclosure

bjbaji does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data with third parties only in the following limited circumstances:

• Payment providers: Transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) solely to process the deposit or withdrawal you have requested. Each payment provider operates under its own privacy policy and is independently responsible for data it receives.
• Game providers: Account identifiers and session data are shared with game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to enable you to participate in their games and to facilitate game outcome reporting to bjbaji.
• Identity verification providers: Where bjbaji uses a third-party service to assist with age or identity verification, the minimum data necessary to conduct the verification check is shared with that provider under a data processing agreement.
• Legal and regulatory disclosure: bjbaji may disclose personal data to competent authorities, law enforcement bodies, or courts where required to do so by applicable law, valid legal process, or court order. bjbaji will notify you of any such disclosure to the extent permitted by law.
• Fraud prevention: bjbaji may share data with fraud prevention and security service providers for the purpose of identifying and preventing fraudulent activity, money laundering, or other unlawful conduct on the platform.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bjbaji's business, your personal data may be transferred to the relevant successor entity, subject to that entity assuming the obligations set out in this Policy.

All third parties with whom bjbaji shares personal data are required to handle that data securely and in accordance with applicable data protection standards. bjbaji does not permit third parties to use your personal data for their own unrelated purposes.

8. Data Retention

bjbaji retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply as a general guide:

• Account registration and identity data: Retained for the duration of your active account relationship with bjbaji, and for a minimum of five years following account closure, to support any legal or regulatory obligations that may arise after closure.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Account activity and gaming history: Retained for the duration of your account and for a minimum of three years following account closure.
• Technical and device data: Retained for up to 12 months from the date of collection for security and fraud prevention analysis, after which it is deleted or anonymised.
• Communications data: Support communications are retained for up to two years from the date of the most recent interaction relating to the relevant enquiry.
• Verification documents: Retained for the duration of your account and for a minimum of five years following account closure.

Following the expiry of the applicable retention period, bjbaji will securely delete or irreversibly anonymise your personal data. Where data cannot be immediately deleted due to technical constraints (for example, data held in automated backup systems), it will be isolated from further active processing until it can be securely deleted.

9. Cookies and Tracking Technologies

bjbaji uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. bjbaji uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the bjbaji platform to function and cannot be disabled. They include session management cookies that maintain your login state and security tokens that protect against cross-site request forgery (CSRF) attacks.
• Functional cookies: These cookies remember your preferences — such as your selected language or game lobby settings — so that the platform behaves consistently across sessions. Disabling these cookies may affect your platform experience.
• Analytics cookies: bjbaji uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is processed in aggregate form and is not linked to individually identifiable player accounts.
• Security and fraud prevention cookies: These cookies assist bjbaji in identifying and preventing fraudulent access attempts, bot activity, and other security threats. They may record device fingerprint signals for comparison across sessions.

You may configure your browser to refuse all cookies or to notify you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your bjbaji account or using real-money features of the platform. bjbaji does not currently use third-party advertising or retargeting cookies.

10. Data Security

bjbaji takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the bjbaji platform, ensuring that your login credentials, payment information, and personal data are protected in transit.
• Encrypted data storage for sensitive personal data fields, including identity document data and financial details, held within bjbaji's secure server infrastructure.
• Access controls limiting access to personal data to bjbaji personnel and authorised third-party processors who have a legitimate need to access it for the purposes described in this Policy.
• Intrusion detection and monitoring applied to bjbaji's server infrastructure on a continuous basis to identify and respond to potential security incidents promptly.
• Two-factor authentication (2FA) available to all players as an additional account security layer, strongly recommended to protect against unauthorised account access.

While bjbaji applies industry-standard security measures, no data transmission over the internet and no data storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to your rights, bjbaji will notify you and the relevant authorities as required by applicable law.

11. Your Data Rights

As a user of the bjbaji platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bjbaji at [email protected] with your registered mobile number and a description of your request. bjbaji will respond to all valid requests within a reasonable timeframe.

12. Children's Privacy

The bjbaji platform is strictly intended for adults aged 18 years and over. bjbaji does not knowingly collect personal data from individuals under the age of 18. If bjbaji becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed in accordance with the bjbaji Terms & Conditions. If you are a parent or guardian and believe that a minor has registered a bjbaji account, please contact us immediately at [email protected].

13. Third-Party Links

The bjbaji platform does not contain links to third-party websites. In the event that third-party content or game provider interfaces are embedded within the platform, those providers operate under their own privacy policies and are independently responsible for data processed within their respective environments. bjbaji encourages players to review the privacy policies of any service provider whose interface they interact with through the bjbaji game lobby.

14. Changes to This Privacy Policy

bjbaji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Material changes to this Policy — those that significantly affect your rights or the way bjbaji processes your personal data — will be communicated to registered players via account notification or by message to the registered mobile number, with a minimum of 7 days' notice before the revised Policy takes effect.

Non-material changes, such as corrections to typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details, may take effect immediately upon publication on the bjbaji platform. The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent version took effect. We encourage you to review this Policy periodically to stay informed about how bjbaji protects your personal data.

Your continued use of the bjbaji platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not accept any material change to this Policy, you must stop using the platform and may request account closure by contacting [email protected] before the change takes effect.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bjbaji processes your personal data, please contact our support team using the details below. We are committed to resolving all data privacy enquiries promptly and transparently.